Privacy Policy

1. Introduction

Welcome to Photestic ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our professional photography equipment services.

Please read this Privacy Policy carefully. By accessing or using our website, purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase professional photography equipment from us
• Register your camera or lens for warranty
• Fill out professional inquiry forms on our website
• Subscribe to our professional photography newsletter
• Request technical support or equipment servicing
• Participate in professional workshops or training
• Contact us via email, phone, or other methods
• Apply for professional partnership programs

This information may include:

• Full name and professional title
• Email address
• Phone number
• Business address and shipping information
• Professional photography specialization
• Equipment serial numbers for registration
• Payment information for purchases
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, our servers may automatically collect certain information, including:

• IP address and general location
• Browser type and version
• Operating system and device information
• Referring website
• Pages you view and time spent on pages
• Products and equipment you show interest in
• Time and date of your visit
• Other analytics and usage statistics

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small text files stored on your device that help us provide you with a better browsing experience and personalized recommendations for professional equipment.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or access certain features.

3. How We Use Your Information

We may use the information we collect for various professional purposes, including to:

• Process and fulfill your equipment purchases and orders
• Provide professional technical support and equipment servicing
• Manage your product registrations and warranty claims
• Send administrative information, such as firmware updates, security alerts, and product recalls
• Respond to your professional inquiries, comments, and requests
• Send promotional communications about new equipment, lenses, and professional workshops
• Personalize your website experience with relevant equipment recommendations
• Monitor and analyze trends in professional photography equipment usage
• Detect, investigate, and prevent fraudulent transactions and unauthorized activities
• Improve our products, services, and professional training programs
• Carry out any other professional purpose described to you at the time the information was collected

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 With Your Consent

We may disclose your information when you have given us explicit permission to do so for specific professional purposes.

4.2 Service Providers and Professional Partners

We may share your information with trusted third-party vendors, service providers, and professional partners who perform services on our behalf, such as:

• Payment processors for equipment purchases
• Shipping companies for equipment delivery
• Technical support and equipment repair centers
• Professional workshop organizers and trainers

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, with appropriate privacy protections.

4.4 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.5 Protect Rights and Safety

We may disclose your information to protect the rights, property, and safety of our company, our professional customers, or others, including fraud protection and credit risk reduction.

5. Data Security

We implement appropriate technical and organizational security measures to protect the information we collect and store, including encryption, secure servers, and access controls. We take the security of your professional and personal information seriously and maintain industry-standard protections.

However, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information. We recommend that you take appropriate measures to protect your account information and equipment data.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we have about you
• The right to request the correction of inaccurate personal information
• The right to request that we delete your personal information
• The right to restrict the processing of your personal information
• The right to data portability for your equipment and purchase history
• The right to object to the processing of your personal information
• The right to withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Equipment Data and Professional Usage

When you register your Photestic equipment or use our professional services, we may collect:

• Equipment serial numbers and purchase information
• Firmware versions and update history
• Professional usage patterns (anonymized and aggregated)
• Service and repair history

This information helps us provide better technical support, identify potential product improvements, and notify you of important firmware updates or safety recalls.

8. International Data Transfers

As a global provider of professional photography equipment, your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Children's Privacy

Our website and professional equipment are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

10. Professional Marketing Communications

We may send you professional communications about new equipment, lenses, firmware updates, and photography workshops. You can opt-out of receiving these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Please note that even if you opt-out of marketing communications, we may still send you important administrative messages related to your equipment purchases, warranty information, or safety recalls.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and, where appropriate, providing additional notice through email or within our professional community platforms.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact our Data Protection Officer:

• By email: privacy@costone.pro
• By phone: +30 241 055 3691
• By mail: 37 Farsalon St, Larisa 413 35, Greece

For general inquiries about our products and services, please contact info@costone.pro